REPAIR & SERVICE
YOUR OFFICIAL SERVICE CENTER
Authorised & Certified
Warranty, repairs, preventive maintenance, updates, refurbishment, storage.
The fastest, the easiest and the cheapest way to get your water toys fixed & Stored anywhere in Europe.
JETBOARDS & SEA SCOOTERS
79€ Shipping Fee
Whether you are in the South of France, Italy, Germany or anywhere across the Mediterranean,
you are a Flat Rate away from getting your toys to us for repairs or maintenance.
Water Toys experience a lot of wear and tear during heavy use and due to the constant exposure to the unforgiving elements of the sun, water and salt.
Therefore, alongside renting and selling Water Toys, onAqua offers various preventive maintenance and support services to Water Toy owners and Yacht charter operators to ensure that your toys are always operational and in excellent condition.
Send us your toys for repair or maintanance, or get a certified specialist to carry a repair on board your Yacht. Anytime. Anywhere.
ON BOARD REPAIRS?
Get a Certified specialist technician to carry out the repairs on-board
Certified Repair Centers & Mobile Deployment Team
Strategically positioned Certified Repair centers all over Europe in vicinity of Refit Shipyards and Yachting hubs, give you the convenience to drop off your water toys in person or let us arrange collection and delivery.
Water toys certified repairs are performed by trusted experts who use genuine water toys parts. Whichever option you choose, you will get your item back wherever you are in excellent condition.
We are here to help across Europe and the Mediterranean.
QUESTIONS ABOUT OUR SERVICES
Where is your service centre located?
Yacht Sea Toys & onAqua has 3 service centers that repair Fliteboards and Waydoos. They are located in:
– Athens, Greece
– Elefsina, Greece
– Limassol, Cyprus
We also have mobile service deployment team to ensure repair on-board and around the globe.
Can you repair water toys on-board?
Yes. We can arrange repairs for water toys on-board your vessel.
Preparing for water toys on-board repair appointment?
GETTING READY: With remote diagnostics, we can pre-diagnose repairs and order parts to prepare for the appointment. Our Service team may contact you before your appointment to gather additional information about your water toy fault.
ESTIMATE: Our technical team will prepare you the estimate, based on remote diagnostics and send it to you for approval.
REPAIRS: Service centre will get in contact with you, to schedule day and time for repair on-board.
Which areas do you cover?
Our services for water toys are extending to Spain, France, Italy, Croatia, Montenegro, Greece as also the Caribbean.
If you are traveling on remote areas, we are able to deploy our mobile repair team across the world.
Are you qualified repair centre for water toys ?
Yes. All technicians were professionally trained and certified by production team.
How should I pack my water toys to ship it to you?
– Wrap your water toys in bubble wrap and cardboard. – Equip it with a label “Fragile – handle with care”. *To ensure shipping rate, make sure that the package doesn’t exceed measurements 120x60x50 cm
– Let us know if you want us to send you the transportation box.
How long does it take to repair my water toys?
All repairs are done in the fastest possible time.
Water toys are fixed consecutively as they come in.
For critical equipment, where repair time is crucial, we recommend to subscribe to one of our care packages.
Are you able to carry out warranty repairs?
We are authorised to perform warranty repairs for water toys.
How do I report a problem with my water toy?
Get your item information ready and fill repair request > or give us a call.
Can I get Water toy replacement during repairs?
You are able to get replacement water toys during time, yours is being serviced.
Get in touch with our rental team or subscribe for care package.
Can I get a technician's repair report?
Technician’s reports are available upon request for items that are repaired and returned to you.