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Awake F.A.Q.

What happens after I place my order?

You will receive an order confirmation to the email address stated at checkout. An account manager will reach out to you within 24h.

What is included with each board?

Everything you need to get going: Board, battery, wireless remote, chargers, fins, and a magnetic power key to activate your board and to charge the batteries.

How does the 12-month warranty work?

If for some reason your board is malfunctioning, Awake will do a remote analysis of the board and conclude whether it is subject to the 1-year warranty. If a module needs to be serviced, we will take care of the freight and handling.

Is it hard to learn how to ride?

Most riders stand up comfortably in one to two rides. A pro tip is to start at a lower power mode and get comfortable with the sensitivity of the throttle.

How do I clean my board?

You simply rinse the board and the batteries with fresh water after the ride. For cosmetic reasons, this is advised when riding in salty waters.

Can you order a quick-charger?

We only offer one charger which is developed to be the quickest possible for all of our battery models.

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